This Shipping Policy explains how Ruveno (“we,” “us,” “our”) handles order processing, shipping, delivery, and related matters.

1. Order Processing

• Orders are processed within 1–3 business days.

• Processing times do not include weekends or holidays.

• During high-volume periods, processing may take longer.

If there is a delay with your order, we will notify you by email.

2. Global Fulfillment

Ruveno uses multiple fulfillment centers worldwide, including facilities in:

• Europe

• Asia

• North America

Your order may ship from any of these locations, depending on product availability.

3. Shipping Times

Estimated delivery timeframes:

• USA: 5–12 business days

• Canada: 7–15 business days

• UK & EU: 5–12 business days

• Australia & NZ: 7–15 business days

• Rest of World: 7–20 business days

These are estimates, not guarantees.
Transit times may vary depending on:

• Carrier delays

• Customs processing

• Weather or logistical disruptions

• Peak seasons

4. Shipping Costs

Shipping costs are displayed at checkout.
Occasionally, we may offer free shipping promotions.

5. Tracking Information

• All orders include a tracking number once shipped.

• Tracking updates may take 24–72 hours to appear.

• Some carriers provide limited tracking depending on the destination country.

6. Customs, Duties & Taxes

International orders may be subject to:

• Import duties

• Customs fees

• Local taxes

These charges are not included in product prices or shipping fees.
They are the responsibility of the customer and are determined by your local customs authority.

We are not responsible for delays caused by customs.

7. Wrong Address or Missing Information

You are responsible for providing an accurate and complete shipping address.

Ruveno is not responsible for orders lost due to:

• Incorrect addresses

• Missing apartment/unit numbers

• Address changes requested after shipping

If the shipment is returned to us due to an incorrect address, we can reship it for an additional fee.

8. Lost, Delayed, or Damaged Packages

If your package is:

• Lost in transit

• Stuck for an unreasonable amount of time

• Marked delivered but not received

• Arrives damaged

Contact us at info@ruveno.com within 7 days.

We may request:

• Photos of the product or packaging

• Confirmation with the carrier

• Additional verification

We will assist you with replacement or other solutions.

9. Split Shipments

If an order contains multiple items, they may ship separately depending on inventory availability.
You will receive multiple tracking numbers if this happens.

10. Order Changes or Cancellations

Once an order is placed, we cannot guarantee modifications or cancellations because orders may enter processing immediately.

If you need to request a change, email us as soon as possible at info@ruveno.com.

11. Contact Us

If you have any questions regarding shipping, contact our support team at:

📧 info@ruveno.com