Return Policy

We want you to be satisfied with your purchase. This policy explains how cancellations, returns, and refunds work.

1. Order Cancellation

Because our order processing is automated, orders cannot be cancelled after they are placed.
Once you receive your package, you may still request a return if it meets the conditions below.

2. Returning Your Order

  • Returns are only accepted after contacting our customer support team.

  • Returns sent without prior approval will not be processed.

  • Return shipping costs are the responsibility of the customer.

3. Return Process

  1. Contact our customer support team at info@ruveno.com to request a return.

  2. You will receive detailed return instructions.

(Always wait for confirmation before sending your return.)

4. Return Conditions

To be eligible for a refund:

  • You must request a return within 14 days of receiving your order.

  • Only unopened, unused products in their original, sealed packaging are eligible.

  • Items that have been opened, used, or whose hygiene seal is broken cannot be returned.

5. Promotional Items & Free Gifts

If your order included free items (e.g., bundles, promotions, samples), the entire bundle — including the free items — must be returned unopened to qualify for a full refund.

If free items are not returned, the value of those items will be deducted from your refund.

6. Digital Products (E-Books)

Digital products cannot be returned or refunded.
Once purchased, you receive immediate access to the content, and the right of withdrawal does not apply.

7. Damaged or Defective Items

If you received a damaged or defective product:

  • Report the issue within 2 days of delivery.

  • Include clear photos of the damage or defect.

We will assess the issue and provide a suitable solution, such as a replacement.

8. When Refunds Are Not Possible

Refunds cannot be issued in the following situations:

  • Incorrect address provided by the customer.

  • The package was not picked up in time from a pickup location.

  • The carrier marks the package as delivered, but it is lost or stolen afterward.

  • Delivery delays caused by customs, carriers, weather, or peak-season traffic.

  • The customer already received a free replacement or reshipment.

  • The customer refuses the shipment at delivery.

In some cases, a partial refund may be possible. Contact customer support for assistance.

9. Refund Processing

Once we receive and inspect your return, approved refunds will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider.

10. Contact Us

If you have any questions regarding returns or refunds, contact our support team:

📧 info@ruveno.com